Shipping and Processing
You must be over 21 years of age to purchase products from our website. If you are under 21 years of age, please close this page immediately. We cannot and will not ship products to those under the age of 21. For cartridges and disposables, you must sign for your order - per new federal law.
Our mail is picked up around 1 PM Eastern Time on Monday to Friday. Generally, orders received before 11 AM go out in 48-72 hours or 2-3 business days.
With that being said, we have no guarantee on our processing times. We ask that you allow us two to three business days to process your order before contacting us about the processing time. During peak times, your processing time could be as many as three or more business days.
If we think your order will take more than three business days to process, we will contact you and explain why it will take that long.
Saturday and Sunday do not count as a business day.
Shipping Times and Options
We ship all orders through USPS.
We have two options: USPS First Class and USPS Priority. All orders will be assigned a tracking number for you to track through USPS.com.
First Class generally arrives in 1 to 5 business days.
Priority generally arrives in 1 to 3 business days.
Neither of these shipping options have a guaranteed transit time or delivery date. USPS does not guarantee these times and neither do we.
If you need a guaranteed shipping time or delivery date, you must contact us first. We can offer other options such as UPS or Fedex, but this must be arranged before you place your order.
We are not responsible for packages lost in transit. Once your order is scanned by USPS (or other shipper, if applicable), it is out of our hands. In certain cases, we can reship your package if it is lost in transit, but that is handled on a case by case basis.
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
If your order is marked as delivered, we are not responsible for replacing. Anything that happens to your order after it is marked as delivered is the responsibility of the buyer.